Steps to Work Key Performance Indicators: Quality

Quality Indicators

Quality indicator Response
Achieve a satisfactory or higher rating on provider self-assessment - Improving Quality: Raising Standards (IQ:RS). During 2009/10 all 9 Lead Contractors ( covering 9 Contract Management areas) achieved at least a satisfactory rating for their IQ:RS submission.

In April 2011, 7 out of 9 Lead Contractors submitted a self-evaluation report and quality improvement plan. All 7 achieved a performance level of at least satisfactory for their submission. As the remaining 2 Lead Contractors were no longer contracted to deliver the Steps to Work programme from June 2011, they were not required to make a submission.

During 2011/12, each Lead Contractor’s Self Evaluation Report / Quality Improvement Plan was awarded one of four possible confidence levels as opposed to one of the six performance levels previously used.

The four confidence levels are: “high degree of confidence”, “has confidence”, “limited confidence” and “not confident”.  

All ten Lead Contractors submitted a Self Evaluation Report and Quality Improvement Plan.  Two achieved a confidence level of “high confidence” and six “has confidence”. The remaining two achieved “limited confidence” and have been requested to resubmit.

Achieve a grade 4 or higher rating on an Education and Training Inspectorate (ETI) report. During the period April 2009-March 2010, 3 Lead Contractors out of 3 inspected achieved a grade 4 or higher.
During 2010/11, 6 lead Contractors out of 6 inspected achieved a performance level of at least satisfactory.
During 2011/12 all 4 Lead Contractors inspected achieved a performance level of satisfactory or above.
Achieve a satisfactory level of compliance on Financial Audit and Support Team (FAST) inspection reports. During the period Sept 2009-March 2010, 3 Lead Contractors out of 4 inspected achieved a satisfactory level of assurance.

During 2010/11, 5 Lead Contractors out of 9 inspected achieved a satisfactory level of assurance. The remaining 4 Lead Contractors recieved a qualified assurance.

During 2011/12, FAST completed 9 Lead Contractor inspections, and provided a satisfactory assurance opinion in 6 cases. FAST qualified its assurance in 2 cases and in the remaining case FAST was not able to provide any assurance.  

Achieve a satisfactory or higher level of performance and compliance with contract requirements on Quality and Performance Branch (QPB) inspection reports. During 2009/10 all 9 Lead Contractors achieved at least a satisfactory standard of performance and compliance against contract requirements.

During 2010/11, 7 out of the 9 Lead Contractors achieved a satisfactory level of compliance with contractual requirements. The remaining 2 Lead Contractors were found to be not fully compliant with the programme conditions and from June 2011 are no longer contracted to deliver the Steps to Work programme.

During 2011/12 7 out of the 10 Lead Contractors were compliant with contractual requirements.  The remaining 3 Lead Contractors were found to be not fully compliant with the programme conditions and were awarded a conditional six-month extension to allow sufficient time to improve performance.  

See also