Comments and complaints
Comments
If you have any comments or suggestions to make about the Publication Scheme we would be pleased to hear from you. Comments should be sent to the Departmental Information Manager – see the contact details below:
Complaints
If you wish to make a complaint about the Publication Scheme or lack of access to information held by the Department, we would also be pleased to hear from you.
You should post or e-mail your complaint to the Departmental Information Manager who, together with a senior officer from the business area concerned, will investigate your complaint and where practicable respond within 15 working days.
If you are not satisfied with this response, you can write to the Director of Corporate Services within the Department for Employment and Learning.
In all cases your complaint will be:
- Acknowledged within three days;
- Investigated thoroughly; and
- Treated confidentially.
If we have not resolved the matter to your satisfaction you can refer your complaint to the Information Commissioner 
, who is completely independent from the Department. The Information Commissioner will normally expect you to have used our complaints procedure before considering your complaint.
Departmental Information Manager
Department for Employment and Learning
39-49 Adelaide Street
Belfast BT2 8FD
Tel: 028 9025 7408 (Monday - Friday 9:00 a m - 5:00 p m)
Minicom Line: 028 9025 7471
email: foi@delni.gov.uk